Privacy Policy

SeatSnags
Privacy Policy

Last Updated2 September 2026

Introduction

SeatSnags LLC ("SeatSnags," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and automated ticket-purchasing service (the "Service") at app.seatsnags.com. By using the Service, you agree to the collection and use of information as described in this Policy. Capitalized terms not defined here have the meaning given in our Terms of Service.

Information We Collect

We collect the following categories of information:

CategoryExamplesSource
Account dataName, email, phone number, passwordFrom you
Payment dataBilling information, card last-4 digits, Stripe customer/token IDs (full card data is held by Stripe, not SeatSnags)From you, via Stripe
Bid & transaction dataEvents of interest, maximum prices (willingness-to-pay), seating preferences, order history, delivered ticketsFrom you and generated through your use of the Service
Communications dataSupport chat transcripts, emails, SMS messages, marketing consent statusFrom your interactions with us
Signup/waitlist dataName, email captured on signup or waitlist formsFrom you
Technical dataDevice information, IP address, cookies, usage logsCollected automatically
Fulfillment dataOrder confirmations, ticket delivery detailsFrom our ticketing supplier and Stripe

We do not collect or store full payment card numbers. Full card data is processed and stored exclusively by Stripe, our payment processor.

How We Use Your Information

We use the information we collect to:

  • Create and manage your account;
  • Run and monitor your Bids, and execute automated ticket purchases (Snags) on your behalf;
  • Charge you and pay our ticketing supplier for purchased tickets;
  • Deliver tickets to you and provide order confirmations;
  • Send transactional notifications (e.g., Snag confirmations, Bid status updates);
  • With your consent, send marketing communications;
  • Provide customer support;
  • Detect, investigate, and prevent fraud, abuse, and chargebacks;
  • Comply with our legal, tax, and regulatory obligations; and
  • Operate, maintain, secure, and improve the Service.

SeatSnags reserves the right to use aggregated or de-identified data, which does not identify you personally, for any business purpose, including analytics, benchmarking, and product improvement, without restriction.

Who We Share Your Information With

We share information with the following categories of recipients:

ProviderRole
Victory Live, Inc. (d/b/a Ticket Evolution / "Evo")Ticket inventory sourcing & fulfillment
Data SharedOrder and delivery-recipient details necessary to source and deliver your ticket. Victory Live's own Privacy Policy (victorylive.com/privacy-policy) and Data Processing Agreement (victorylive.com/dpa) govern its handling of this data and are incorporated into our agreement with them. Victory Live also retains a perpetual, independent right to de-identify and aggregate transaction data (e.g., event, date, venue, seat, price) for its own purposes.
StripePayment processing
Data SharedCard details, billing information, payment tokens. SeatSnags is the merchant of record for your purchase; Stripe acts solely as our payment processor.
TallySignup/waitlist forms
Data SharedName, email, and other information you submit via our forms.
NotionCustomer support / feedback intake via our feedback form
Data SharedName, email, and message content submitted through the form
ResendTransactional and marketing email delivery
Data SharedEmail address and message content/metadata.
VonageSMS notifications (not currently active; listed for future functionality)
Data SharedPhone number, message content, and consent status, once active
SentryError monitoring
Data SharedIP address, device information, and diagnostic/crash data
BigDataCloudReverse geocoding (approximate location labeling on the discover screen)
Data SharedCoarse browser-provided coordinates, rounded to ~1 km
PostHogProduct analytics and session replay
Data SharedAccount email; in-app events (clicks, pageviews, bid activity); session recordings of app usage. Form field inputs are masked by default, and payment-entry elements (Stripe's embedded frames) are excluded from capture — no payment card data is collected. Data is hosted in PostHog's U.S. cloud infrastructure under a signed Data Processing Agreement.
CrispLive support chat on our websites
Data SharedChat message content and transcripts; name and email if you provide them in the chat; and technical data collected automatically by the chat widget (IP address, browser/device information, and pages visited during your session).
RenderApplication hosting, database and background job processing
Data SharedAll Service data, including account, bid, order and delivery information. Hosted in the United States (Ohio).
VercelHosting and delivery of our web application at app.seatsnags.com
Data SharedApplication requests pass through Vercel in transit, including technical data such as IP address and device information. Vercel does not store account or transaction data. Functions run in the United States (Washington, D.C.).

We may also share your information:

  • With law enforcement, regulators, or other third parties where required by law, subpoena, or legal process, or to protect the rights, property, or safety of SeatSnags, our users, or the public;
  • In connection with a merger, acquisition, financing, or sale of assets, in which case your information may be transferred as part of that transaction;
  • With your consent, or at your direction.

We do not sell your personal information to third parties for monetary consideration.

Cookies & Tracking Technologies

We and our service providers may use cookies, web beacons, and similar technologies to operate the Service, remember your preferences, and understand usage patterns. You can control cookies through your browser settings, though disabling cookies may affect the Service's functionality.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations (including tax and recordkeeping requirements), resolve disputes, enforce our agreements, and for other legitimate business purposes. SeatSnags reserves the right to determine appropriate retention periods for each category of data in its sole discretion, consistent with applicable law.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information. Because full payment card data is processed and stored by Stripe, our exposure to card-data risk is limited (we retain only Stripe tokens and card last-4 digits). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You use the Service at your own risk in this respect.

Your Choices & Rights

8.1 · Marketing Communications

You may opt out of marketing emails at any time by following the unsubscribe instructions included in our communications or by contacting support@seatsnags.com. SMS notifications are not currently active; once introduced, the same opt-out mechanisms will apply and this section will be updated accordingly. Opting out of transactional communications is not available, as these are necessary for the operation of the Service (e.g., Snag confirmations); opting out of transactional email may impair your ability to receive time-sensitive notifications, and SeatSnags is not liable for any resulting missed notifications.

8.2 · California Privacy Rights (CCPA/CPRA)

SeatSnags does not currently meet the applicability thresholds under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"). If this changes, or if you are a California resident and have questions about your personal information, you may still contact us at support@seatsnags.com, and we will respond in accordance with applicable law.

8.3 · Other State Privacy Rights

Residents of certain other U.S. states with comprehensive privacy laws may have similar rights to access, correct, or delete their personal information. To exercise these rights, contact us at support@seatsnags.com.

Children's Privacy

The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If we learn we have collected information from a child without appropriate consent, we will take steps to delete it.

International Data Transfers

SeatSnags is based in, and operates the Service from, the United States. Our service providers are located in the United States. If we expand internationally or begin using service providers located outside the United States, we will update this section and, where required by law, provide additional notice before your information is transferred internationally.

Third-Party Links & Services

The Service may reference or link to ticketing platforms, venues, or event organizers not operated by SeatSnags (e.g., Ticketmaster, AXS, for ticket delivery). This Privacy Policy does not apply to those third-party sites or services, and we encourage you to review their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last Updated" date, and, where required by law, provide additional notice of material changes. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SeatSnags LLC support@seatsnags.com