SeatSnags
Terms of Service
Who We Are
SeatSnags LLC ("SeatSnags," "we," "us," "our") is a Delaware limited liability company operating the automated ticket-purchasing platform at app.seatsnags.com (the "Service"). Contact: support@seatsnags.com.
The Service
SeatSnags provides a software tool that automatically purchases live-event tickets on your behalf, at a maximum price you set on a per-ticket, all-in basis ("Max Price"), when matching secondary-market inventory becomes available ("Bid," and a successful purchase, a "Snag"). Your total payment authorization for a Bid equals Max Price multiplied by the ticket quantity you select ("Total Authorization").
You acknowledge and agree that:
- SeatSnags purchases tickets as principal from third-party suppliers and resells them to you; SeatSnags is the seller and merchant of record.
- The Service is inherently dependent on third-party ticket availability, pricing, and systems outside SeatSnags' control.
- SeatSnags makes no guarantee, representation, or warranty of any kind regarding ticket availability, pricing, timing, authenticity of underlying inventory beyond what our suppliers represent to us, or the ultimate success of any Bid.
Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that all information you provide is accurate and current.
Accounts & Standing Payment Authorization
4.1 · Account Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account, whether or not authorized by you. SeatSnags is not liable for any loss arising from unauthorized use of your account.
4.2 · Standing, Irrevocable Authorization to Charge
By submitting a Bid, you grant SeatSnags a standing, advance authorization to charge your designated payment method up to your Total Authorization once a matching ticket is identified. You may cancel a live Bid at any time before SeatSnags identifies a matching ticket and executes a purchase, with no charge to you. Once a matching ticket is identified, this authorization becomes irrevocable, and the Service is designed to execute the purchase instantly and automatically, without further notice, confirmation, or opportunity to cancel at that stage. You acknowledge that no additional click-through confirmation will be presented at the moment of purchase and that you waive any expectation of such confirmation once a match has been identified. You are solely responsible for setting your Bid parameters correctly; SeatSnags bears no responsibility for Bids submitted in error, at an unintended Max Price, or with incorrect event/seating parameters.
4.3 · Authorization Holds
SeatSnags may place a temporary authorization hold on your payment method for up to your Total Authorization while a Bid is active. Depending on your card issuer and payment network, this hold may expire before your Bid does — standard authorization holds are typically valid for a limited period (often around seven (7) days) and are not guaranteed to remain in place for the full duration of a longer-running Bid. SeatSnags is not responsible for the timing of hold releases, which are controlled exclusively by your card issuer and payment network, nor for any consequences to you arising from such holds (including but not limited to reduced available credit or declined unrelated transactions). If your Bid remains active beyond the duration of its original authorization hold, SeatSnags will attempt to obtain a renewed or refreshed authorization; however, SeatSnags does not guarantee that a matching ticket identified after a hold has expired will result in a successful Snag, and shall have no liability for any resulting Capture Failure.
No Guaranteed Outcome; Assumption of Risk
YOU EXPRESSLY ACKNOWLEDGE AND ASSUME THE RISK THAT:
- A Bid may never result in a Snag;
- Market prices may never fall to or below your Max Price before an event occurs;
- A matching ticket may be identified but the purchase or corresponding charge may fail to complete for reasons outside SeatSnags' control (a "Capture Failure"); and
- SeatSnags shall have no liability whatsoever for any Bid that does not result in a completed Snag, regardless of cause.
Fees & Pricing
Your Max Price and Total Authorization are all-in, per-ticket figures. There are no separately itemized fees, surcharges, or tax lines disclosed at Bid submission or checkout. SeatSnags' service margin — and any applicable taxes SeatSnags is responsible for collecting or remitting — are included within the amount actually charged for a Snag, which will never exceed your Total Authorization. The actual amount charged may be equal to or less than your Total Authorization, at SeatSnags' sole discretion, based on the wholesale cost of the underlying ticket. SeatSnags reserves the right to determine, modify, and apply its pricing and margin methodology at any time; any such changes will be reflected in the Max Price you are asked to set for future Bids.
Delivery
Tickets are delivered electronically (e.g., mobile transfer, Ticketmaster, AXS) via SeatSnags' third-party ticketing supplier. SeatSnags does not control, and is not liable for, delivery timing, methods, or any acts or omissions of ticketing suppliers, venues, or event organizers. Any delivery-related remedy is limited exclusively to the Buyer Guarantee in Section 8.
All Sales Final; Limited Buyer Guarantee
8.1 · Final Sale
ALL COMPLETED SNAGS ARE FINAL AND NON-REFUNDABLE. SeatSnags' purchases from its suppliers are final and non-cancellable once secured, and this finality is passed through to you. Your sole and exclusive remedy for any issue with a completed Snag is the Limited Buyer Guarantee described below, which SeatSnags provides at its sole discretion and may modify or discontinue at any time. SeatSnags' sole guarantee regarding completed Snags is the Limited Buyer Guarantee set forth in Section 8.2. No other guarantee, express or implied, including any statement made in the Service's user interface, marketing materials, or communications, modifies or expands this Section unless expressly stated in these Terms.
Limited Buyer Guarantee’ and Buyer Guarantee’ refer solely to the terms set forth in Section 8.2 of these terms; no separate document, policy or webpage constitutes or supplements the Buyer Guarantee unless expressly incorporated into these Terms by reference.
8.2 · Limited Buyer Guarantee
This Section 8.2 constitutes the entirely of SeatSnags’ Buyer Guarantee. Subject to SeatSnags' sole discretion and the conditions below, SeatSnags' Buyer Guarantee may cover: (a) non-delivery; (b) invalid tickets; (c) duplicate tickets; (d) fewer tickets delivered than ordered; (e) tickets not seated together when ordered together as a group; or (f) tickets outside the seating section(s) selected at the time of the Bid. Remedy, if any, will be selected by SeatSnags in its sole discretion and may consist of replacement tickets, partial or full refund, or account credit. Claims must be submitted to support@seatsnags.com promptly upon discovery, and in any event no later than three (3) days after the scheduled event date, and are subject to verification.
8.3 · Postponed/Rescheduled Events: No Refund
IF AN EVENT IS POSTPONED OR RESCHEDULED, YOU ARE NOT ENTITLED TO ANY REFUND, CREDIT, OR REMEDY UNDER THE BUYER GUARANTEE OR OTHERWISE. Your ticket generally remains valid for the rescheduled date per the ticket issuer's own policies, and SeatSnags has no obligation beyond what the underlying issuer provides.
8.4 · Canceled Events
- For canceled events, SeatSnags' obligations, if any, are strictly limited to whatever remedy (replacement or refund) SeatSnags itself receives from its supplier, and SeatSnags shall have no independent liability beyond passing through such supplier remedy.
- Notwithstanding the foregoing, where applicable law in the jurisdiction of the event or the customer's residence independently requires SeatSnags (as a ticket reseller) to provide a refund for a canceled event, SeatSnags will comply with that legal requirement regardless of what remedy SeatSnags itself receives from its supplier.
Fraud Prevention; Account Suspension
SeatSnags may, in its sole discretion and without prior notice, request identity verification, decline to process any Bid or Snag, suspend or terminate any account, or reverse any transaction it suspects involves fraud, abuse, or violation of these Terms. SeatSnags shall have no liability to you for any such action.
Taxes
Your Max Price and Total Authorization are all-in figures. Where SeatSnags is required by law to collect and remit sales, use, or similar transaction taxes on a Snag, such amounts are included within — and do not increase — the amount charged to you; they are not itemized separately at Bid submission or checkout. You agree to indemnify SeatSnags for any tax liability arising from inaccurate information you provide (including, without limitation, an incorrect billing or delivery address used to determine applicable tax).
Communications Consent
By using the Service, you consent to receive transactional emails related to your account and Bids. SeatSnags may also send transactional SMS messages related to your account and Bids in the future; SMS notifications are not currently active as of the date of these Terms. You may separately opt in to marketing communications and opt out at any time; however, opting out of transactional communications may impair your ability to use the Service, and SeatSnags is not liable for any missed Snag notifications resulting from your communication preferences or carrier/delivery failures. Message and data rates may apply once SMS functionality is active.
Third-Party Services
SeatSnags relies on third-party providers (ticketing suppliers, payment processors, communications and hosting providers) to deliver the Service. SeatSnags is not responsible or liable for the acts, omissions, errors, outages, or policies of any third-party provider, including but not limited to ticket suppliers, Stripe, or SMS/email carriers.
Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SeatSnags does not warrant that the Service will be uninterrupted, error-free, secure, or that any Bid will result in a successful Snag.
Limitation of Liability
14.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEATSNAGS LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS (COLLECTIVELY, THE "SEATSNAGS PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, COST OF SUBSTITUTE TICKETS, OR INABILITY TO ATTEND ANY EVENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SEATSNAGS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
14.2 WITHOUT LIMITING THE FOREGOING, THE TOTAL CUMULATIVE LIABILITY OF THE SEATSNAGS PARTIES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO SEATSNAGS IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
14.3 THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND SHALL SURVIVE TERMINATION OF THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, THE SEATSNAGS PARTIES' LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Indemnification
15.1 You agree to defend, indemnify, and hold harmless the SeatSnags Parties from and against any and all claims, demands, suits, actions, proceedings, losses, liabilities, damages, judgments, settlements, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your breach or alleged breach of these Terms; (c) any information, Bid parameters, or payment details you submit, including any error, inaccuracy, or fraud therein; (d) your violation of any applicable law or the rights of any third party, including intellectual property, privacy, or publicity rights; (e) any dispute between you and any ticket issuer, venue, event organizer, or third-party supplier relating to a ticket purchased through the Service; and (f) your negligence or willful misconduct.
15.2 SeatSnags reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with SeatSnags' defense of such claims. This indemnification obligation will survive termination of these Terms and your use of the Service.
Binding Arbitration & Class Action Waiver
16.1 · Agreement to Arbitrate
You and SeatSnags agree that any dispute, claim, or controversy arising out of or relating in any way to these Terms, the Service, or any ticket purchase (a "Dispute") shall be resolved exclusively by final and binding arbitration, and not in court, except that either party may assert claims in small claims court if they qualify.
16.2 · Class Action Waiver
YOU AND SEATSNAGS EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. All claims must be brought in an individual capacity only.
16.3 · Arbitration Procedure
Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, before a single arbitrator, seated in New Castle County, Delaware. Notwithstanding the foregoing, the arbitrator may, and to the extent permitted by the applicable AAA rules and Delaware law shall, permit the arbitration to be conducted by written submissions or videoconference in lieu of an in-person hearing where the amount in dispute does not exceed US$10,000. The arbitrator's decision shall be final and binding, and judgment may be entered thereon in any court of competent jurisdiction. Each party shall bear its own attorneys' fees and costs, except as required by the applicable AAA Consumer Arbitration Rules regarding fee allocation for consumer claimants. The arbitration proceedings, including all filings, briefs, and awards, shall be kept confidential by both parties, except as necessary to enforce the award or as required by law.
16.4 · Opt-Out Right
You may opt out of this arbitration provision by sending written notice to support@seatsnags.com within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.
Governing Law
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, except as superseded by the Federal Arbitration Act with respect to Section 16.
Modification; Termination
SeatSnags reserves the right, in its sole discretion, to modify, suspend, or discontinue the Service, or amend these Terms, at any time and without prior notice. Continued use of the Service after any change constitutes your acceptance of the revised Terms. SeatSnags may suspend or terminate your account at any time, for any reason or no reason, without liability to you.
Entire Agreement; Severability
These Terms constitute the entire agreement between you and SeatSnags regarding the Service. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
Contact
SeatSnags LLC: support@seatsnags.com